I am not sure what is goin on but I have had to constantly at least once a week or two weeks, reinstall all my music. The songs and playlists are still there but the music needs to be downloaded again. I am constantly on the go and I don't have enough time to reinstall the music everyday. This is the 5th message I've sent and I still haven't gotten an email back from technical support. Once again if I do not get a Respond I'm taking my business elsewhere in tired to this!